Handmade Industrial Lighting, Furniture, and Decor
Your Guide to
Frequently Asked Questions
Gumi Works - Industrial Furniture, Lighting, and Decor
Welcome to Gumi Works FAQs, your go-to resource for all things related to our handmade Industrial Furniture, Lighting, and Decor creations. Find answers to common queries about our unique industrial designs, order processes, and more. If you can’t find the answer you’re looking for, feel free to reach out to us at hello@gumiworks.com. Navigate through our FAQs for a comprehensive understanding of Gumi Works and our craftsmanship.
General queries regarding our handmade furnitures, lighting, and decor, deliveries, and returns.
What's the typical lead time for Gumi orders?
Your bespoke Gumi piece undergoes a meticulous creation process, usually taking 2-4 weeks. For specific lead times, check product details or drop us a line at hello@gumiworks.com.
Can I customize my Gumi piece?
Absolutely! We’re all about turning your visions into reality. Email us at hello@gumiworks.com, share your preferences, and let’s craft something extraordinary together.
What defines the magic in your handmade creations?
Our potion includes a dash of creativity, a sprinkle of passion, and a generous helping of craftsmanship. Each piece, infused with industrial, bohemian, wabi-sabi, rustic, and vintage vibes, tells a unique story.
What is your Delivery Charges for UK
We offer FREE DELIVERY service for Mainland UK, for now…
Do you provide updates on the crafting journey?
Indeed! We keep you in the loop with regular updates and provide a tracking number for your order. Different couriers may be used depending on the item.
Is it possible to return a Gumi creation if my cat doesn't approve??
We get it; feline approval is crucial. However, due to the uniqueness of our creations, we can’t accept returns for changes of heart. But hey, cats can be finicky critics! However, if your item doesn’t meet expectations, we’re here to address your concerns, and willing to find a solution.
How can I contact the Gumi team?
For any queries or a friendly chat, email us at hello@gumiworks.com. We strive to respond faster than your morning coffee brew.
Is Gumi eco-friendly and committed to sustainability?
Absolutely! We embrace eco-friendly practices, recycling wood, steel, and paper in our crafts. We committed to sustainable practices and occasionally high-five trees. Our commitment to eco-friendliness is as strong as our coffee game.
Can I trust Gumi Works for quality?
Absolutely! Our commitment to quality craftsmanship, meticulous attention to detail, and use of premium materials ensure that each Gumi creation is a testament to our dedication. Embrace the charm of handmade art; slight imperfections contribute to uniqueness and aren’t defects, damages, or production issues. Your Gumi piece is crafted with passion and individuality, making it truly one-of-a-kind.
What if I encounter issues with my Gumi piece?
Rest assured, we stand by the quality of our work. If you face any concerns, contact us, and we’ll work together to find a solution that leaves you delighted.
Can I commission a Gumi piece with specific preferences?
We’d be delighted! Contact us to discuss your ideas and preferences. While we can’t promise a time machine, we can certainly craft something extraordinary for you.
For more queries and reassurance, reach out at hello@gumiworks.com!
Checkout queries regarding our handmade crafts.
What payment methods do you accept at Gumi Works?
We offer a variety of convenient payment options, including credit/debit cards, PayPal / Pay in 3, Klarna, Apple Pay, and Google Pay.
Is it safe to enter my payment details on your website?
Absolutely! Your security is our top priority. We use industry-standard encryption to ensure your payment information is secure.
How will I know if my payment is successful?
Once your payment is processed successfully, you will receive an email confirmation. If you encounter any issues, feel free to contact our team.
Can I modify or cancel my order after payment?
You have the option to cancel your order within 48 hours of placing it for a full refund. To cancel your order, please contact our customer support team at hello@gumiworks.com with your order details.
Are there any additional fees during checkout?
No hidden fees here! The total amount you see during checkout is what you’ll pay. No surprises.
What if I have issues during the checkout process?
If you experience any issues, reach out to our friendly support team at hello@gumiworks.com, and we’ll guide you through the process.