Delivery, Refund and Return

Gumi Works delivery, refund and return policy;

Thank you for choosing GumiWorks for your custom-made items. We take great pride in crafting unique, made-to-order products just for you. To ensure a smooth shopping experience, please review our Delivery and Refund Policy below.

Delivery

Processing Time:

  All items on our website are made-to-order. We require some time to create your custom piece with love and care. Please allow for a processing time of 2-4 weeks from the date of your order.

Shipping:

Once your item is ready, we will ship it to the address provided during checkout. Shipping times vary depending on your location and the selected shipping method, and peak times of year order placed. You will receive a tracking number to monitor your package’s progress.

International Shipping:

At GumiWorks, we are pleased to offer delivery services exclusively within the UK Mainland. Our commitment to providing convenient and reliable shipping options ensures that customers across the UK Mainland can enjoy our custom-made products. Here are some important details about our UK Mainland deliveries:

Refund Policy

Cancellation:

You have the option to cancel your order within 48 hours of placing it for a full refund. To cancel your order, please contact our customer support team at hello@gumiworks.com with your order details.

Returns and Exchanges:

As our items are custom-made to your specifications, we do not accept returns or exchanges for a change of mind. We take great care to ensure the quality of our products.

Damaged or Defective Items:

In the rare event that your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order. To report the issue, send an email to  hello@gumiworks.com with clear photos of the damage or defect, along with your order number and contact information. We will promptly assess the situation and provide instructions for returning the item.

Replacement:

If the damage or defect is verified, we will replace your item at no additional cost to you. Please note that the replacement item will be subject to the same processing and shipping times as a new order.

Refunds:

Refunds will be processed within 7-10 business days after the cancellation request is approved or the defective item is returned and assessed. We will issue refunds through the original payment method used during the purchase.

Contact Us

If you have any questions or concerns about our Delivery and Refund Policy, please do not hesitate to contact our customer support team at hello@gumiworks.com. We are here to assist you and ensure your satisfaction with our products and services.

GumiWorks reserves the right to update this policy at any time. Please review it periodically for any changes.

Last updated: [15.06.2024].