Terms and Conditions

1. Acceptance of Terms

By accessing and using the website www.gumiworks.com , you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and any other policies posted on this website.

2. Product Information

2.1. Product Descriptions: 

We strive to provide accurate and detailed product descriptions. However, variations may occur due to the handmade nature of our products. We encourage you to review product details carefully before making a purchase.

2.2. Custom Orders:

Custom-made items may have unique specifications. We will communicate these specifications with you during the order process and seek your approval before production.

3. Ordering and Payment

3.1. Orders:

By placing an order on our website, you agree that you are at least 18 years old and legally capable of entering into a contract.

3.2. Payment:

We accept payments through secure online methods. Payment details are encrypted for your security.

4. Shipping and Delivery

4.1. Shipping:

We offer shipping within the UK Mainland only. Shipping times and costs may vary based on the product and your location. We do not currently offer international shipping.

4.2. Delivery:

We will make every effort to deliver your order within the estimated time frame provided. Delays due to unforeseen circumstances may occur.

5. Cancellation and Returns

5.1. Cancellation:

You can cancel your order within 48 hours of placing it for a full refund. Custom orders may have different cancellation policies, which will be communicated during the order process.

5.2. Returns:

Due to the custom-made nature of our products, we do not accept returns for non-defective items. If you receive a damaged or defective item, please refer to our Refund Policy.

6. Refund Policy

6.1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, as appropriate.

6.2. Refunds:

Refunds will be processed within 7-10 business days after approval and will be issued using the original payment method.

7. Intellectual Property

All content, including product images and descriptions, on this website is protected by copyright. You may not use or reproduce any content without our prior written consent.